Q. How long will my item take to be delivered?
A. We aim to respond to all orders within 24hrs of purchase and ship within 1-2 business days.
Q. Can I return my item?
A. We gladly take returns you will need to contact us within 3 days of delivery and ship it back to us within 7 days of delivery.
You will be asked to pay for the outward postage and shipping costs alongside any associated costs we have incurred.
You will also be responsible for payment and for safe packaging and posting the item back to us.
Q. How much is P&P?
A. We offer free worldwide postage & packing.
Q. Do you provide certification?
A. Yes we can send a Kingsdown Antiques certificate alongside any marked silver item you have purchased confirming item specifics at no additional charge! Please let us know if you would like us to send this by emailing us. If you would like a certificate for any other item (i.e. glass etc.), please let us know and we will be happy to send one to you however please also be aware that the dates provided for other antiques will be approximate.
We can also provide personalised certificates if required, again at no extra charge.
Q. I'm outside the UK/EU, do I need to pay import duties or taxes on items sent to me?
A. You may have to. Please consult your local customs office for more details.
Please note that as the customer, you are responsible for the payment of any import fees and we have no control over the amounts charged. If you are not sure of your countries’ import duties and taxes, your local customs office should be able to provide you with further information. Refusal to pay these fees can result in your goods being returned to us in the UK, in this instance, you will be asked to pay for our original outgoing postage and packaging fees.